Help desk authority user manual

To fully appreciate the data that VistAWeb presents to the user, it is important to know something about the HDR as one of the sources of that data. Please read the following section to familiarize the user with the purpose of the HDR and some of the terms and acronyms that describe it, as these will be used in subsequent sections of this manual. HELP DESK SYSTEM. Describe what the user can expect in response to submitting a ticket. Indicate whether the user can expect an email acknowledging receipt, the details included, and whether a deadline for response by support personnel will be included. Explain what the user should do if they do not receive a response within the described time. The Help Desk is available weekdays (excluding Australian National Public Holidays) as follows: Monday – Friday am – pm (CST Time) User Manuals This section of Client Support has been developed for the provision of online information services for clients using Integris in the following projects.

The following table lists the documentation available for BMC Remedy Service Desk: Incident Management. It also lists relevant documents for related solutions and products. Unless otherwise noted, online documentation is available with the product and on BMC Remedy Service Desk: Incident Management BMC Remedy Service Desk: Incident Management. The troubleshooting portal lets help desk operators and Intune administrators view user information to address user help requests. Organizations that include a help desk can assign the Help desk operator to a group of users. The help desk operator role can use the Troubleshoot pane. The Troubleshoot pane also shows user enrollment issues. An IT Help Desk ticket can be opened from any computer system within the WCJC network. If you are not able Enter your WCJC network User Name and Password. Include wcjc\ in front of your user name. Hint: authority will open the ticket. Page 5 of 6 Rev. August Office of Help Desk/Training Services.

The user manual is organized to introduce activities that are common to all class of users. It then moves to individual roles and responsibilities within a role. The GETS Service Desk is the single point of contact for all infrastructure and managed network service impairments and ID administration services, including: EUC service impairments (e.g. laptop or telephone not working). If you have any questions about the information provided in this chapter, please contact the Agency Relationship Manager. EIV Multifamily Program User Manual EIV Release User Manual Page 2 Revision Sheet Release No. Date Revision Description Version 07/27/ Initial Draft – EIV Build Release Version 10/30/ Updated with new screen shots Version 11/02/ Removed the User Administration Sections into a different document.